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Thursday, December 29, 2011

Indian Railway Complaint Number - SMS complaints to 8121281212


Keep this Railway Complaint Number in your Mobile

8121281212
 
Railway authorities have introduced a system where one can complain from a running train.

The SMS about complaint will be  acknowledged and  attended.

Give the train no, bogie no, precise nature of complaint- no water in bath room/ no lights/fan not working/security problem
or whatever  thru SMS.

 It is  an effective tool. The Railway  Number to which you can SMS is
8121281212 .

Please pass on this message to your friends and it may help some one in need.

 OBJECTIVES
1. To get complaints/suggestions from customers through SMS for aligning railway resources and priorities to customers' aspirations and expectations
2.To reduce the gap between the customers' expectations and railway's performance
3.To help railways prioritize focus areas
4.To foster greater participation of customers in railway services

SALIENT FEATURES
1. Complaint/suggestion can be registered at 8121281212 by sending an SMS
2. In response, an automated acknowledgement with a unique ID will be sent as an SMS
3. With the unique ID, passenger can know the status of the complaint by sending SMS:-
"STATUS  SPACE   REFERENCE ID"
to 8121281212 or by logging on to website-   www.scrailway.gov.in
4. Final reply will be sent through an SMS and will also be available on  website- www.scrailway.gov.in